Our wigs are crafted and customised after your order is placed. Bespoke specifications may include:

Your order may therefore be treated as a personalised or made-to-order item.

14-Day Cancellation Exemption

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, certain goods made to a consumer’s specifications or clearly personalised are exempt from the standard 14-day cancellation right that generally applies to distance purchases.

Where your DTLuxéHairs unit has been made or personalised specifically to your requirements, this exemption may apply. Where it applies, you will not have the standard 14-day right to cancel simply because you have changed your mind.

Once production or bespoke customisation has commenced, we may be unable to accept cancellations, returns or exchanges for personalised items.

If you need to amend or cancel your order, please contact DTLuxéHairs as soon as possible after placing it.

We will do our best to assist where production has not yet commenced. However, once your order has entered production or bespoke customisation has begun, we may be unable to make changes or cancel the order.

Please review all product selections, specifications and delivery details carefully before completing payment.

Every DTLuxéHairs unit is carefully inspected before dispatch.

If your item arrives with a genuine manufacturing fault, is damaged or does not correspond with your order, please contact us promptly. We may request your order number, photographs, videos and a description of the issue.

If an issue is confirmed, we will provide the appropriate remedy in accordance with applicable UK consumer law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

If we request that your unit be returned for inspection, it should remain in its original condition wherever reasonably possible.

If you believe there may be an issue, please do not install, cut, wash, colour, bleach, pluck or otherwise alter the unit before contacting us.

For quality-control and hygiene purposes, we may be unable to assess issues where the unit has been:

Where you are legally entitled to a refund, or where DTLuxéHairs approves a refund following assessment, it will ordinarily be issued to the original payment method.

Refunds will be processed within the timeframe required by applicable UK law. Once processed, the time taken for funds to appear may vary depending on your bank or payment provider.

Due to the bespoke nature of our luxury units, we do not generally offer exchanges for personalised or made-to-order wigs where the applicable cancellation right has been legally excluded.

If your item is faulty, damaged or incorrect, please contact us so that we can assess the matter and determine the appropriate resolution.

Colour

We take care to ensure that our website imagery represents our hair as accurately as possible. However, slight variations may occur due to photography, lighting, screen settings and individual device displays.

The shade you receive may therefore appear slightly different from how it appears online. If you need assistance selecting a colour, please contact DTLuxéHairs before placing your order.

Texture

Our units may be photographed in curls, waves or other styled finishes to showcase the versatility of the hair.

Unless stated otherwise, these finishes may have been created using heat styling and are not necessarily the hair’s permanent natural texture. Following washing, brushing or general wear, the hair may return towards its natural texture.

Please refer to the individual product description for the texture of the hair you are purchasing.

Hair Length

Hair length is measured with the hair fully straightened.

When worn curly or wavy, the hair will naturally appear shorter than its stated straight length. As a general guide, curls and waves may reduce visible length by approximately 2–4 inches, depending on the curl pattern and styling method.

Please allow 5–7 working days for your order to be processed and prepared for dispatch, excluding weekends and UK public holidays unless otherwise stated.

Orders placed during sales, launches, promotional periods or periods of exceptionally high demand may require additional processing time.

Once your order has been dispatched, you will receive dispatch and tracking information where a tracked delivery service is used.

Delivery timeframes are estimates and may vary due to courier delays, customs processing or circumstances outside DTLuxéHairs’ reasonable control.

Once dispatched, your parcel is handed to the relevant delivery provider.

If your parcel is delayed, appears to be missing or has not arrived within the expected timeframe, please contact DTLuxéHairs so that we can assist and, where appropriate, liaise with the courier.

Courier investigations may take time, and we may need to allow the delivery provider to complete its investigation before determining the next step.

If tracking states that your parcel has been delivered but you cannot locate it, please check:

If your parcel remains missing, please contact DTLuxéHairs promptly.

Orders delivered outside the United Kingdom may be subject to import duties, customs charges, handling fees or local taxes imposed by the destination country.

These charges are determined by the relevant customs authority and are the customer’s responsibility unless otherwise stated at checkout.

DTLuxéHairs has no control over the amount or application of these charges. International deliveries may also be delayed due to customs processing or circumstances outside our reasonable control.

At DTLuxéHairs, luxury is in the detail.

Every piece is created with intention, care and an uncompromising eye for quality. If you are uncertain about a colour, length, density, lace, cap specification or any other aspect of your order, please contact us before purchasing.