Our wigs are crafted and/or customised according to the specifications selected when you place your order.

As a luxury bespoke hair brand, we do not treat our units as standard off-the-shelf products.

This allows us to give each order the attention and detail it deserves.

Please allow 5–7 working days for processing before your order is dispatched.

Once dispatched, estimated delivery is:

Please remember that delivery time begins after dispatch, not from the date your order is placed.

Processing and delivery times may be extended during sales, launches, festive periods or periods of exceptionally high demand.

If you need to make a change, please contact us as soon as possible.

We will do our best to assist if your order has not yet entered production. However, because our units may be individually crafted and personalised, changes may not be possible once production or customisation has commenced.

Once your order has been dispatched, we cannot make changes to the order.

Please contact us immediately if you wish to cancel your order.

Certain personalised or bespoke goods may be exempt from the standard 14-day cancellation right under the Consumer Contracts Regulations 2013, where the item has been made to your specifications or clearly personalised.

Where the applicable exemption applies and production has commenced, cancellation may no longer be possible.

This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

Selected bespoke options may be available depending on the unit.

If you require a specification that is not listed on the product page, please contact us before placing your order.

We will advise whether your request can be accommodated and whether an additional charge applies.

Please refer to our sizing guide before placing your order and follow the measurement instructions carefully.

If you are unsure of your measurements or which size to select, please contact us before purchasing.

Where a wig is made according to the measurements or specifications supplied by the customer, we may not be able to accept responsibility for an incorrect fit caused by inaccurate measurements.

We make every effort to photograph our hair as accurately as possible.

However, colours may appear slightly different depending on photography lighting, screen brightness, device settings and individual display calibration.

For this reason, we cannot guarantee that the colour displayed on your screen will appear identical in person.

If you are unsure about a shade, please contact us before purchasing.

Proper maintenance is essential for preserving the appearance and longevity of your unit.

We recommend:

The longevity of a wig depends on factors including frequency of wear, styling, washing, products used and overall maintenance.

Because many of our units are bespoke and personalised, the standard 14-day cancellation right may not apply where the relevant legal exemption for personalised goods applies.

Where an applicable cancellation right has been excluded by law, we cannot accept a return simply because you have changed your mind.

Please read our Refunds & Returns Policy before placing your order.

Please contact us as soon as possible if you believe your wig has a genuine manufacturing fault.

We may request photographs, videos and other information to help us assess the issue.

If the item is confirmed to be faulty, we will provide the appropriate remedy in accordance with your statutory rights and applicable UK consumer law.