DT Luxé Hairs
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Frequently Asked

Everything you need to know before placing your order.

01 Is the hair 100% real human hair?
Absolutely. Every product in our collection is 100% genuine human hair. We never use synthetic blends. Our hair can be washed, straightened, curled, and coloured just like your natural hair.
02 How long does shipping take?
UK orders typically arrive within 2–5 working days. International orders take 5–12 working days depending on location. All orders are fully tracked so you can follow your package every step of the way.
03 Do you offer free delivery?
Yes! We offer free UK delivery on all orders over £80. International shipping rates are calculated at checkout based on your location.
04 What is HD lace and why does it matter?
HD lace is an ultra-thin, transparent lace material that melts seamlessly into your skin — creating a completely undetectable, natural-looking hairline. It's the gold standard for wig construction and a signature feature of our premium wigs.
05 How long does the hair last?
With proper care, our wigs and bundles last 12 months or longer. We provide aftercare guidance with every order to help you get the maximum lifespan from your hair.
06 Can I colour or heat-style the hair?
Yes — because it's 100% human hair, you can straighten, curl, blow-dry, and colour our products. We recommend using heat protectant and consulting a professional for colour changes to preserve the hair's quality.
07 What's your return policy?
We accept returns within 14 days of delivery on unused, unaltered products in their original packaging. Please contact our team to initiate a return. Your satisfaction is our priority.
08 How do I choose the right wig?
Not sure which style or length is right for you? Our team is here to help. Send us a message with your preferences and we'll personally recommend the perfect match for your face shape, lifestyle, and budget.

Still have questions? We're always happy to help.
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